This week, I was reminded how much most business operations
are limited by wasted or unnecessary routines. I’ve been
noticing how many business owners and managers are doing
things that simply do not need to be done!
Over and over, business leaders fall into the trap of
developing a process that served a purpose when they were
small, or with a specific customer or for one project, but
then it becomes “institutionalized” and they keep on doing
it, often out of blind habit. They are still doing things by
hand, even though there are much more efficient ways to do
it, if it needs to be done at all.
Here’s the mantra: Eliminate (everything you can), Delegate
(everything you can) and Automate all the rest.
Good managers lead! Good managers should be “lazy” in the
sense that they insist on fixing problems once and for all,
then never repeat that particular problem again.
I love the story about driving down the road. If you hit a
pothole, that’s called “life.” Potholes (problems) happen.
Accept it, fix it and move on. But if you hit the same
pothole again the next day, that’s carelessness or worse.
And if you hit it a third time, that’s a bad habit. In
business, never hit the same “pothole” a second time!
Eliminate, Delegate and Automate!
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