I recently listened to a tape of coach and author, Laura Berman
Fortgang’s speech to the International Coach Federation in Chicago a
couple years ago. In her presentation, she talked about the fact that
reality never lies.
While her focus was on coaching, I immediately connected her words to the fact that in business, our sales, productivity, profits and customer satisfaction are ALWAYS precisely accurate measures of the service we provide.
From the dawn of history, human beings have searched for bargains. We love great products, at bargain prices. We love getting the goods or services we need, at a fair price, delivered on time, and hopefully, with an extra “bonus.” In the words of the old saying, “build a better mousetrap, and the world will beat a path to your door.”
Because of this, your bank account is an accurate reflection of the value the world places on your products and services. The facts and numbers do not lie. They may contain a message you don’t like, or one with which you disagree, but they do not lie.
To increase your sales and profits, you must increase the value of your services. Advertising may help in the short-run. Laying employees off, or hiring “better” people may help briefly. Cutting costs or raising prices may give the illusion that things are “better,” but illusions never last.
The key to the growth of your enterprise is providing more value, at a lower price. Fortunately, this is not difficult. “Value” can be many things, from faster delivery, to larger quantities, to more pleasing colors. The opportunity to innovate, add value, and increase sales is endless.
Reality does not lie. Study the numbers, notice where you can increase value to your customer, and adjust accordingly. Your financial future depends upon it.
While her focus was on coaching, I immediately connected her words to the fact that in business, our sales, productivity, profits and customer satisfaction are ALWAYS precisely accurate measures of the service we provide.
From the dawn of history, human beings have searched for bargains. We love great products, at bargain prices. We love getting the goods or services we need, at a fair price, delivered on time, and hopefully, with an extra “bonus.” In the words of the old saying, “build a better mousetrap, and the world will beat a path to your door.”
Because of this, your bank account is an accurate reflection of the value the world places on your products and services. The facts and numbers do not lie. They may contain a message you don’t like, or one with which you disagree, but they do not lie.
To increase your sales and profits, you must increase the value of your services. Advertising may help in the short-run. Laying employees off, or hiring “better” people may help briefly. Cutting costs or raising prices may give the illusion that things are “better,” but illusions never last.
The key to the growth of your enterprise is providing more value, at a lower price. Fortunately, this is not difficult. “Value” can be many things, from faster delivery, to larger quantities, to more pleasing colors. The opportunity to innovate, add value, and increase sales is endless.
Reality does not lie. Study the numbers, notice where you can increase value to your customer, and adjust accordingly. Your financial future depends upon it.
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