We live in a world of constant change and constant
competition. Everyday, someone is working to reduce costs,
increase performance, and take your customers away from
you. This is the truth, and it doesn't just apply to big
business or the "other guy". It applies to your business,
every single day.
Most of us know and believe this, and yet most businesses,
especially small businesses and professional practices,
take no practical action to enhance their productivity.
That is a recipe for disaster!
Day by day, every business leader has the responsibility to
enhance productivity, increase the value of your products,
and serve your customers better, faster, cheaper and with
greater attention than anyone else on earth.
Here are a couple of systems for doing this:
1. Re-invest at least three percent of gross revenue in
research and development. Every month, set aside three
percent to improve performance, buy new equipment or up-
grade your skills. Some industries must invest more, but
at a minimum, set aside three percent. You can't afford
not to.
2. Use the "1% Solution". Every day, strive to be just
slightly better at your work. Answer the phone a bit
faster and more cheerfully. Be a touch more thorough in
your sales presentations. Up-grade your email or follow-up
just slightly faster than you did yesterday.
Every business can improve by at least one percent! That's
hardly difficult or even challenging. The key is to think
in terms of constant and never-ending improvement. Strive
to be a bit better. It doesn't have to be dramatic and it
doesn't have to cost a lot, but the drive for excellence
requires your constant attention and intention. If you
don't do it, someone, somewhere, certainly is.
competition. Everyday, someone is working to reduce costs,
increase performance, and take your customers away from
you. This is the truth, and it doesn't just apply to big
business or the "other guy". It applies to your business,
every single day.
Most of us know and believe this, and yet most businesses,
especially small businesses and professional practices,
take no practical action to enhance their productivity.
That is a recipe for disaster!
Day by day, every business leader has the responsibility to
enhance productivity, increase the value of your products,
and serve your customers better, faster, cheaper and with
greater attention than anyone else on earth.
Here are a couple of systems for doing this:
1. Re-invest at least three percent of gross revenue in
research and development. Every month, set aside three
percent to improve performance, buy new equipment or up-
grade your skills. Some industries must invest more, but
at a minimum, set aside three percent. You can't afford
not to.
2. Use the "1% Solution". Every day, strive to be just
slightly better at your work. Answer the phone a bit
faster and more cheerfully. Be a touch more thorough in
your sales presentations. Up-grade your email or follow-up
just slightly faster than you did yesterday.
Every business can improve by at least one percent! That's
hardly difficult or even challenging. The key is to think
in terms of constant and never-ending improvement. Strive
to be a bit better. It doesn't have to be dramatic and it
doesn't have to cost a lot, but the drive for excellence
requires your constant attention and intention. If you
don't do it, someone, somewhere, certainly is.
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